Leonard Joel

I’m having issues logging in. How can this be fixed?

If you are having trouble logging in, please follow the below steps:

Step 1. Check whether you are using the correct email address and password. Please note that both email and password are case sensitive: if there’s a capital in either, it needs to be entered. If you are unsure of either, please either select “Forgot password” or contact (03) 9826 4333 or email info@leonardjoel.com.au

 

Step 2. If you are still having issues, are you entering our website through a bookmark on your internet browser or through google/typing in our website address?

i. If you are entering through a bookmark, this may be pushing you to our old website and therefore making your login invalid. Please delete this bookmark and close your internet browser.

ii. Then, re-open your browser and re-enter our website through a google search and try to login in again.

 

Step 3. If you are using correct details, and not entering through a bookmark, and still experiencing issues then your browser is most likely blocking cookies. To proceed, you will have to “allow” or “turn on” cookies. Below, please find easy step-by-step instructions on how to do this, depending on the browser you are using. If you are unsure what browser you are using, please click here and then follow appropriate instructions below:

Allow cookies on Safari browser

Allow cookies on Internet Explorer

Allow cookies on Firefox

Allow cookies on Google Chrome

Step 4. If you are still experiencing issues, you may have to clear your caches. Below, please find easy step-by-step instructions on how to do this, depending on the browser you are using. If you are unsure what browser you are using, please click here and then follow appropriate instructions below:

Clear cahces on Safari

Clear caches on Internet Explorer

Clear caches on Firefox

Clear caches on Google Chrome